Adopted criteria for pledges

What is your pledge?

Make your pledge now, albeit simple, to improve the standard of provided health care service. Sign up with us before September 18, 2019. Organizations/individuals wishing to participate in Change Day 2019 should undertake initiatives and activities that will change and improve the processes and procedures in place within any of the following themes:

*Please note that the detailed explanation under all the main themes above is an explanation of the themes within which pledges can be taken. The door of initiatives and activities is open to all ideas that will improve health care quality and services.

1. Voice of Patients:

How can I become the voice of patients?

  • Listening to patients effectively.
  • Respecting patients’ rights, such as respecting patients themselves, refraining from discrimination between patients, respecting patients’ privacy, offering health and medication related advice and providing care services in a safe and infection-proof environment.
  • Enhancing patient’s experience when receiving health care services by, for instance, prompt completion of paperwork, providing detailed explanations to patients about the services provided, interacting and sympathizing with all visitors and smiling to patients.
  • Educating patients about their health conditions, including the diagnosis and treatment, to enable them to make informed decisions regarding health care.

2. Safety of Patients:

How can I ensure the safety of patients in health care institutions?

  • Complying with laws and regulations, such as those relating to staff licensing; training and protection, medicine management, food handling, medical waste handling, infection prevention, radioactive energy and nurses’ specialization and technical classification.
  • Observing safe practices, such as risk assessment and minimization practices; whether clinical risks, such as falling, clot formation and bed sores, social risks or environmental risks, in addition to following infection prevention procedures.
  • Ensuring or creating a safe environment that meets public safety requirements, such as emergency exits, quarantine, ventilation, storage and fire prevention.

3. Quality Improvement:

How can I help improve the quality of health care services?

  • Developing and adopting guidelines for common diseases and frequently followed health procedures.
  • Collecting and analyzing data and information relating to health care, such as waiting hours, patient stay periods, most common diseases, most frequent services and the like, and striving to improve them.
  • Examining the structure and organization of processes, for the purpose of minimizing loss through agile management.
  • Ensuring a pro-transparency environment that encourages reporting incidents and mistakes, in order to improve the system and promote blame-free reporting culture, by holding periodical meetings for disability and mortality, quality and patient safety and ethics and patient rights committees.

4. Staff Empowerment:

How can I empower health care staff?

  • Striving to activate specialization in medical professions.
  • Providing an adequate workforce for the size and quality of provided services, such as maintaining a proper patient – nurse ratio.
  • Providing educational and training programs for health care staff, to enable them to achieve the required job competencies.
  • Enhancing staff job welfare by providing them with organized activities and health and entertainment programs.

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